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Why Securus Technologies Maintains Lead in Correctional Facilities Communications

wwgardens / June 27, 2017

Before September 2004, there were two leading companies in the correctional facilities industry: Evercom and T-Netix. The end of their existence was, in every way, fortunate. It gave birth to Securus Technologies, one of the biggest companies providing technological solutions to the civil and criminal justice industry in the United States. The company rose to the top of the corrections market when in June 2007, it acquired Syscon Justice Systems, a global brand whose services in Offender Management Systems were unrivaled.


Connecting Inmates and Loved Ones


With headquarters in Dallas, Texas, Securus Technologies has established regional offices in several areas, including Atlanta, Georgia , and Allen and Carrolton in Texas. The company serves over 1, 000, 000 incarcerated people in about 2,600 correctional facilities located in 45 states in the U.S. Additionally, it serves Canada, the District of Columbia and Mexico. Apart from providing inmate communication services which ensures that the inmates and their families are in constant touch even when they are miles apart, Securus Technologies is the undisputed leader in government information management solutions as well as parolee tracking.


Heavy Investment in Technology


I wouldn’t give much thought to a communications services provider that hasn’t done anything in technological investment. One of the main reasons for Securus Technologies’ efficiency and security in its communication services is the amount of money it has channeled to its technology. In July 2016, the company announced that over $600 million had gone into technologies, acquisitions, and patents in just 3 years. One of the latest technologies introduced by the company is a system aimed at controlling illegal mobile phones. Known as Managed Access Solutions, the system was accepted by over 5 corrections facilities by 2016. The company, together with Harris Corporation, came up with a technology named Cell Defender in July 2016 and in 2017 introduced the Wireless Containment Solution created with aim of keeping illegal cell phones away from mobile network connection.


In Gratitude for Superb Service


Securus Technologies has received thousands of emails and letters expressing gratitude for helping security officers solve cases, correction facilities personnel keep track of the on-goings in the incarceration centers, and keeping inmates in touch with loved ones. I went through some of the letters and emails and found one in which an officer whose correctional facility has relied on the company’s technology solutions for more than ten years gives a thumbs-up to Securus Technologies for its dedication in revolutionizing the environment in incarceration centers and continuously helping the people in charge improve the safety of the public. Another officer thanks the company for helping the sheriff’s department recover millions of dollars worth of drugs money as well as illegal assets through the LBS and Investigator Pro software it offers.




Whenever in need of inmate communications services, I would have no reason for going for any other company other than Securus Technologies. Nobody would. The millions of its customers who include inmates, their loved ones as well as correctional facilities and investigators cannot be wrong in making it top-choice for so many years.